From the knowledge-transfer trenches.
How experiential knowledge actually gets lost in mid-sized industry, and how to secure it. No buzzwords, no sales pitch.
- Product & techOctober 6, 2026
Why AI agents need sources before they act
AI agents don’t just answer, they work in steps and build on intermediate results. Why a source citation is more than a footnote there, and how to recognize a good one.
Maike Penz · 7 min read - ComparisonSeptember 29, 2026
ChatGPT or Copilot for Company Knowledge: When Is It Enough?
For documented knowledge, a Copilot is often enough. For what was never written down, it is not. An honest comparison, with a checklist for your own company.
Tom Mühlnickel · 5 min read - Product & techSeptember 23, 2026
Preserving Experiential Knowledge: hAiner at the futureSAX Innovation Forum in Bautzen
On 24 September 2026, hAiner presents at the futureSAX Innovation Forum “New Work & AI” in Bautzen how companies can preserve experiential knowledge and put it to use today.
Dr. Franz Beier · 2 min read - Product & techSeptember 14, 2026
Enterprise AI and SharePoint: secure access to existing knowledge
How an enterprise AI works with SharePoint, network drives and a DMS without copying the documents: a search index instead of a second repository, permission checks before the language model, and operation inside your security boundary and the EEA.
Maike Penz · 8 min read - KnowledgeSeptember 8, 2026
Searching for information at work: how long do your employees spend looking for answers?
The information is in one of five systems, but which one, and which version? Why searching for information at work costs more than minutes, and which metric matters more than the number of documents.
Dr. Franz Beier · 7 min read - KnowledgeSeptember 1, 2026
“Just Ask Thomas”: Why Person-Dependent Knowledge Costs You Time Every Day
When the important answers always sit with the same few employees, it costs working time every day and becomes a risk the moment someone is on vacation, changes jobs, or retires. How to spot it and what to do about it.
Maike Penz · 7 min read - Product & techAugust 26, 2026
Knowledge Management Software for Mid-Sized Companies: Why Adaptation Beats the Standard
Off-the-shelf standard software rarely solves a knowledge problem. Knowledge management works when a system is adapted to the company's use cases and also captures the implicit knowledge in people's heads, not the other way around.
Dr. Franz Beier · 6 min read - KnowledgeAugust 18, 2026
Why company wikis fail and what works instead
Company wikis do not go stale because knowledge is missing, but because their upkeep is an extra task with no immediate benefit. On a structural problem, and an approach that works without maintenance discipline.
Dr. Franz Beier · 5 min read - KnowledgeAugust 11, 2026
Knowledge loss at shift handover: when the gaps only show up later
At shift change and when a plant is handed over, knowledge disappears that nobody previously thought worth mentioning. Why a longer form does not solve the problem, and where a handover actually falls apart.
Tom Mühlnickel · 4 min read - Case studyAugust 3, 2026
Securing knowledge before retirement: why the last year is not a year
Plan a knowledge handover backwards from the retirement date and you start too late. What phased retirement, unused leave and anticipation leave of that final year, and how one manager's market knowledge was secured anyway.
Dr. Franz Beier · 6 min read - Product & techJuly 29, 2026
Why is maintenance knowledge usually there, just not where it is needed?
Maintenance schedules and instructions sit in the system, yet at the machine the missing piece is exactly the knowledge a colleague built up over years. Why that gap opens up, and how hAiner closes it.
Tom Mühlnickel · 4 min read - Product & techJuly 20, 2026
Health data in an AI knowledge base: what GDPR compliance actually means
Medical history forms fall under Article 9 GDPR. We explain where your data sits, who can read it, what deletion actually means, and which responsibility stays with you.
Maike Penz · 5 min read - Product & techJuly 14, 2026
SAB funds the market launch of hAiner through the ERDF
Saxony's development bank SAB is funding the market launch of hAiner through the ERDF programme. What is covered, what is not, and what our customers get out of it.
Dr. Franz Beier · 2 min read - Case studyJuly 9, 2026
Wrong data sheets on your website: found with a single question
A test run using nothing but the public website of a mid-sized petrochemical supplier. One general question to hAiner was enough. For five products, the linked data sheet belonged to a different product.
Dr. Franz Beier · 4 min read